We turn a phone tree into the first impression that signs the retainer.
The problem
After five, every injury call goes to voicemail — and a voicemail has never signed a retainer.
The move
We turn a phone tree into the first impression that signs the retainer.
After-hours intake that sounds like the firm, not a call centre: a calm, designed first contact that earns the case before a partner picks up.
The result, in principle
35% of calls lost → under 8%
Illustrative targetA first impression that wins the case before anyone says hello.
Illustrative targets from published industry benchmarks for concept studies — plausible outcomes for SMBs, not guaranteed results or past client performance.
Concept study · all outcomes illustrative